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Technical Support

  • Browser and Operating System Requirements
    The training can be accessed from any device (i.e. phone, iPad, PC, etc.) using all modern browsers.
  • Adobe PDF Reader.
    PDF files are used in many of our classes. If you don't have a PDF reader on your device, install the free Adobe PDF reader before you begin.
    Get PDF Reader
  • Enable JavaScript and Allow Pop-ups
    To use our courses, configure your browser to enable JavaScript and allow pop-ups.

    Check to see if JavaScript is enabled on your browser here:
    www.enable-javascript.com
  • Clearing Browser Cache
    At times you may need to clear out your browser cache to ensure you are looking at the latest version of a website. Follow the link for browser-specific steps to clearing out your browser cache.
  • Our courses are best viewed using Internet connection speeds equivalent to broadband (Cable, DSL, etc.) or faster.
  • Some courses include video and audio components. Check your speaker volume to be sure the volume is at an appropriate level.

If you continue to have trouble accessing or viewing any of the online training courses, please submit a support request or give us a call. Someone will respond to your request within 24 hours.

Submit a support request

For addition information about your user environment, please visit www.whatsmybrowser.org

If you've been asked to send us environment information, after you go to the above site, click the Copy button on that site at the top or bottom of the page, and then paste the copied information in an email. This will allow us to more quickly debug any issues you may be having.



Quick Steps to Getting Help

 

  1. Review the Technical Requirements
    2. Review the FAQs Submit a support request
support request